Privacy & Cookie Policy

Privacy Policy

1. Who We Are

We are JCH Property Services, based in UK. This Privacy Policy explains how we collect, use, and protect your personal information.

2. What Information We Collect

  • When you contact us (e.g., via WhatsApp or email), we may collect your name, contact details, and the content of your message.
  • When you submit a booking enquiry through our website form, we collect the following information: your selected property of interest, preferred check-in and check-out dates, number of guests, your full name, email address, and phone number. We also record your consent to this privacy policy.
  • Analytics tools like Google Analytics collect anonymized data about website usage (e.g., pages visited, device type). This data is not linked to your identity.
  • Our website forms are protected by Google reCAPTCHA (v3) to prevent spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. How Google reCAPTCHA uses this information is governed by Google's Privacy Policy and Terms of Service.

3. How We Use Your Information

  • To respond to inquiries and provide services, including processing booking enquiries submitted via our website form and communicating with you about your potential stay.
  • To improve our website by understanding user behavior through anonymized analytics.
  • To protect our website and services from spam and abuse using reCAPTCHA.

4. Data Sharing

  • We don’t sell your data.
  • We may share it with trusted providers, like Google Analytics, Google reCAPTCHA, and WhatsApp, and embed third-party widgets (such as those from Elfsight for galleries and cookie consent management) to process data securely on our behalf or provide essential website functionality and enhance user experience. These third-party service providers have their own privacy policies governing how they use such information.
  • Information from booking enquiries is sent to our business email for processing.

5. Lawful Basis for Processing

  • We process your personal data based on your explicit consent when you tick the consent box on our booking enquiry form.
  • For general enquiries (e.g., via WhatsApp or direct email), we process your data based on legitimate interest to respond to your communication.
  • For analytics and reCAPTCHA, we rely on legitimate interest to improve our website and protect it from abuse, ensuring minimal privacy impact.

6. Your Rights

You have the right to:

  • Access your personal data.
  • Request corrections or deletion of your data.
  • Withdraw consent at any time by contacting us.

7. How to Contact Us

For any questions about your privacy, please email us at jchpropertyservicesltd@gmail.com.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device to improve your experience on our website.

2. How We Use Cookies

  • Functional Cookies: Essential for the website to work, e.g., enabling the WhatsApp widget.
  • Analytics Cookies: To gather anonymized insights into how visitors use our website, helping us improve the experience.
  • reCAPTCHA Cookies: Google reCAPTCHA may set cookies necessary for its functioning to distinguish between humans and bots.

3. Third-Party Cookies

We use third-party services like Google Analytics (with IP anonymization enabled by default), WhatsApp, and Google reCAPTCHA to understand usage, allow direct communication, and protect our forms. We also utilize widgets from third-party providers like Elfsight (e.g., for image galleries and our cookie consent banner) which may set their own cookies to ensure their proper functioning and to collect usage statistics. These providers have their own privacy and cookie policies.

4. Managing Cookies

You can control or disable cookies through your browser settings. However, doing so may affect certain functionalities of the website, including the submission of forms protected by reCAPTCHA.